Terms of Service | FindBusiness

Who this is for. Sections 1 through 5 apply to anyone, including visitors just chatting with an assistant. Sections 6 through 13 apply if you are a business on a paid plan or using the client portal. Sections 14 onward apply to everyone.

1. This agreement

These terms are a binding agreement between you and Dependable AI Solutions LLC, a California limited liability company ("we", "us", "our"), based in Corona, California. By using an assistant, building a demo, subscribing, ordering a website plan, or signing in to the client portal, you accept them. If you do not accept them, do not use the service. If you are agreeing on behalf of a company, you confirm you are authorized to bind it.

When you order a paid plan, the applicable product schedule, the Chatbot Service Schedule or the Website Services Schedule, forms part of your agreement, and placing an order or using the product is acceptance of it. It adds detail for your plan; if it conflicts with these terms, the schedule controls for the product it covers. Ask us for a copy at any time.

Our Privacy Policy explains what we collect and is part of this agreement. We keep prior versions of these terms on record, so you can always see what you agreed to.

2. What the service is

The FindBusiness service has three parts. A business can use any of them.

The assistant: an AI chat panel a business puts on its website. It answers questions from what that business's website actually says, reading the site's live pages at the time it answers, and it can search the web when the site does not cover the question. It speaks in the business's voice.
Websites: we design, build, and host websites for businesses, with or without the assistant on them. Section 9 covers these plans.
The client portal: a tool where a business we work with signs in to request changes, manage its agent, see usage, and buy credits. Section 12 covers it.

The assistant is not a human and does not claim to be. It is not a substitute for contacting the business.

3. The assistant's answers

Answers are generated automatically and can be wrong, incomplete, or out of date. Treat them as general information only, never as professional, legal, financial, medical, or other expert advice.
Confirm anything that matters (prices, availability, hours, eligibility, deadlines) with the business directly before relying on it.
An answer is not an offer, a quote, a contract, or a commitment by the business or by us, and does not create any obligation. The assistant has no authority to make deals, grant discounts, or waive anything on anyone's behalf.
The assistant may decline questions that are off topic or that our safety screening flags.

Manipulated answers bind nobody. Some people try to trick assistants into ignoring their instructions: prompt injection, jailbreaking, attempts to extract configuration, and similar manipulation. We screen messages before and after the assistant runs, but no screen catches everything, and we do not promise that every attempt will be stopped. An answer produced by manipulating an assistant, or by any misuse of it, is unauthorized output: it does not represent us or the business, it creates no obligation for anyone, and nobody may reasonably rely on it. We may block, rate limit, or ban anyone we suspect of manipulation or abuse, without notice.

4. Free demo agents

You can build a free demo agent for a website from our home page. Demos are provided as is, with no warranty and no support, purely to show what the product does. They:

stop working seven days after they are created;
are deleted permanently, along with their conversations, about seven days after that;
carry a small conversation allowance and tight usage limits;
may be rate limited, refused, or removed at any time, for any reason.

Building a demo for a website does not give you any right over that website, and does not mean its owner endorses us. One demo exists per domain at a time. If you build a demo for a site you do not own, the owner may ask us to remove it and we will.

5. Acceptable use

You agree not to:

use the service or the portal for anything unlawful, or to harass, defraud, or harm anyone;
try to make an assistant ignore its instructions, reveal its configuration, or act outside its purpose (prompt injection and jailbreak attempts);
submit anyone else's personal information, or confidential, regulated, or sensitive data (for example protected health information or payment card numbers);
probe, scan, or test the security of the service or the portal without our prior written consent;
disrupt or overload the service, evade its rate limits or usage caps, or access it by any automated means we have not authorized;
scrape, resell, or redistribute the service or its output as a competing product;
use it to build or train a competing AI model;
attempt to reach data or sites that are not yours, or impersonate a business you have no authority to represent.

We may rate limit, suspend, or terminate access for any of the above.

6. Plans and what they cost

Current pricing, in US dollars, is published on our pricing pages, which these terms incorporate:

The assistant plan, on a site you already have: agents.findbusiness.ai/#pricing. A one time setup fee, a monthly hosting and maintenance fee, and an included monthly credit allowance (section 7).
Websites we build and host, and our other services: services.findbusiness.ai/#pricing. A one time build fee, plus the same monthly hosting and maintenance fee.

The prices published there when you place your order are the prices for that order, and your order or first invoice states them; if a published price and your order ever differ, your order controls. Setup and build fees cover the engineering work: grounding the agent on your site and matching it to your brand, or designing and building your website to your direction. The monthly fee covers hosting, maintenance, updates, and support. The monthly fee bills from month one; it is not included in the setup fee.

Website build prices are starting prices. The published build price covers a standard informational website: the pages, sections, features, and revision rounds listed in your order. A build that calls for more, such as additional pages, custom features or tools, e-commerce, bookings, member areas, third party integrations, or other added complexity, is quoted individually before work begins, and the price stated in your order is the price that applies. Additions requested after your order is placed are quoted and agreed in writing as a change order under your Website Services Schedule before we build them. The assistant setup fee and the monthly fee are not scope-priced; they are the published fees.

Published pricing may change. A change is never retroactive: an order you have already placed keeps its ordered price, and for an active subscription a change to recurring fees or allowances takes effect at your next billing period, on notice (section 21). A new order uses the pricing published when it is placed.

Payments are handled by Stripe. Card details go to Stripe directly and never pass through our systems. Subscriptions renew automatically each month until cancelled. Prices exclude any taxes, which are added where required.

Anything beyond the standard plans, such as consulting, custom software development, or extra projects, is scoped and priced separately by written agreement. Neither of us is obligated to enter one.

7. Conversation credits

Assistant conversations are metered in credits, separately from the monthly fee. The price of a credit, what each kind of answer costs in credits, the monthly credit allowance included with your plan, and top-off pack sizes are published at agents.findbusiness.ai/#pricing, and your portal shows your balance and what each answer cost. An ordinary answer costs one credit; an answer that uses a web search costs more, as published. A visitor's message that our screening blocks before the assistant runs costs nothing (see below).

Your plan includes a monthly credit allowance. The allowance refreshes each billing month; it is an allowance, not a bank, so unused allowance does not carry over. Credits you buy as top-offs are prepaid and stay on your balance until used.

Topping off. When the balance runs low you buy more credits in prepaid packs from the client portal, in the pack sizes and at the prices the portal shows. Payment is handled by Stripe; your card details go to Stripe directly and never pass through our systems. The portal may also offer auto top-off: if you enroll, then whenever your balance falls below the threshold shown in the portal we automatically charge your card on file for the pack you chose, and Stripe emails you a receipt each time. Auto top-off is optional, exists only if you enroll, and can be turned off anytime in the portal, effective before the next charge.

You are not charged when we block an attack, with one rare exception explained below. A visitor's message is screened before the assistant runs, so when the safety filter blocks it the turn costs you nothing. Someone trying to abuse or manipulate your agent cannot drain your balance by doing it, and repeated blocked messages from the same visitor pause that visitor's chat for a cooling-off period.

The rule: a message stopped by the first screen, before the assistant runs, is always free. The rare billed case is a block the assistant makes itself, after it has already started work, because at that point the credit has been spent on the work. That happens two ways, both uncommon:

The assistant's own answer is screened after it is generated, and that screening stops it.
Screening the incoming message costs us money, so there is a daily ceiling on it per agent. If someone attacks your agent hard enough to exhaust that ceiling, the incoming screen moves onto the assistant itself for the rest of the day. Your agent stays up and stays screened, but a block during that window is caught after work has begun, so it is charged.

Both are rare, and if either ever runs up your balance, contact us. We would rather credit it back than have you pay for someone else's abuse.

At a zero balance the assistant stops answering and tells visitors to contact you directly. With auto top-off off, it does not run up a bill you did not authorize. Credits are prepaid, are not refundable for cash, have no cash value, and are not transferable between businesses. We also apply usage caps and rate limits to protect the service; these are documented in the portal and may change.

8. Your website and your content

This section covers running the assistant on a website you already have. You keep all rights to your website, your content, and your brand. Nothing here transfers them.

By subscribing, you grant us permission to fetch and read your website's public pages so the assistant can answer from them, and to use your name and marks solely to present the assistant as yours (for example, your name in the chat header).

You confirm that you own or control the website you connect an agent to, and that our reading it and answering from it breaches nobody's rights.

We do not host, maintain, or secure a website we did not build; that stays with you and your own vendors, and changes you make to your site can affect the assistant's answers or its embed.

9. Websites we build and host

Some clients hire us to build their website and host it, with or without the assistant on it. How those plans work:

What you get. We design and build the site to your direction, host it on our cloud infrastructure, connect your domain, and keep it maintained: security patches, platform updates, monitoring, backups, and a small monthly allowance for content changes. The exact scope, page list, and revision rounds for your project are in your order and the Website Services Schedule.
Your content. You provide the text, images, logos, prices, and business facts, and you are responsible for their accuracy and legality. We build to your direction and do not fact-check your content.
Review and launch. We show you the site before it goes live. Approving it, publishing it, or letting the review window in your schedule pass without written objections counts as acceptance. After launch, what the site says is your responsibility.
You own your site. Once the build is paid in full, the finished website is yours: the code, the design, and the content. We keep ownership of our internal tools, templates, and the systems we use to run hosting, and you get a license to whatever of those your site needs to run. If you ever leave, we hand the site over to you; the handover mechanics are in your Website Services Schedule.
Your domain. Your domain name is registered in your name. It is yours regardless of anything else in these terms.

10. The monthly analytics report

Plans that include the assistant come with a monthly analytics report: how your assistant is being used, what visitors ask about, a distillation of common questions into FAQs, and other observations we think will help you. The contents and format evolve over time and at our discretion, partly shaped by what you ask us for; no specific metric or feature is promised. Parts of it are produced with AI assistance and it can contain mistakes.

The report is information for you, not professional advice. Verify it before acting on it; we are not liable for decisions made in reliance on it. Producing it uses your assistant's conversation data, as described in the Privacy Policy.

11. Your responsibilities as a business

Your site's accuracy is yours. The assistant answers from what your site says. If your site is wrong or stale, the answers will be too.
Your instructions are yours. If you steer the agent's tone or emphasis from the portal, you are responsible for what you tell it.
Your visitors' privacy. You are the operator of your own website. Tell your visitors the assistant is there and link our Privacy Policy if your own policy or your local law requires it. The chat panel links it too.
Keep the AI disclosure visible. The assistant identifies itself as AI and links its disclaimers. Do not remove or obscure them. Any additional disclosures your jurisdiction or industry requires for automated systems are your responsibility.
Do not connect the assistant to a site whose subject matter needs regulated handling (for example, protected health information or payment card data) without talking to us first.
Keep your portal account credentials secure. You are responsible for activity under them.

12. Your portal account and sign-in

The client portal is where a business we work with manages the service. Depending on what we run for you, it lets you request changes to your site or agent and attach files to a request; see your agent's usage, conversations, and remaining credits, and buy more; customize your chat widget and give your agent standing instructions; message us; and claim an agent you tried as a demo. The portal is a way to manage the service. It is not the service itself, and access to it does not by itself entitle you to any agent or site.

Sign-in is passwordless: you use a Google account or a one-time email link. We do not create or store a password for you. Because a sign-in link and your inbox are the keys to your account, keep them secure. You are responsible for activity under your account. A new account starts as pending until we connect it to a site we manage; we may approve or decline access, and we may suspend or close an account that is misused, that we cannot tie to a client relationship, or as required by law. Do not share your access or let anyone use your account who is not authorized to act for your business.

13. Change requests and uploads

When you submit a request, the details you write and any files you attach are used to carry out the work you asked for. To do that, a request and its attachments may be passed to the internal tools and the people or automated agents that fulfill it. Do not upload anything you do not have the right to share, and do not include sensitive or regulated data. You confirm that what you submit is yours to submit and that our acting on it breaches nobody's rights. We may decline a request. Files are handled as described in the Privacy Policy.

14. Cancellation and refunds

You can cancel at any time by contacting us at admin@dependableaisolutions.com. We stop your recurring monthly charge, so you are not billed again, and your service runs through the end of your current billing period. We do not prorate or refund a partial month. One time setup and build fees are not refundable once the work has been built and put live.

When we process your cancellation we wind your service down: we deactivate your assistant and you remove the snippet from your site. If your plan includes a website we host, cancellation triggers a handover instead: we deliver your site to you, meaning its source code, content, and data, as described in the Website Services Schedule, and our hosting of it ends. Any prepaid conversation credits are not refundable for cash (section 7). Your data ages out on the schedule in the Privacy Policy, or email us to have it deleted sooner.

We may suspend or terminate an account for non payment, for a breach of section 5, or if we are required to. If we terminate without cause, we refund the unused part of your current month.

15. Intellectual property

The assistant, this service, our software, our tools and templates, and our brand are ours and are protected by intellectual property law. We grant you a limited, non exclusive, non transferable, revocable right to embed and use the assistant on the website you subscribed for, for as long as your subscription is active. You may not copy, modify, reverse engineer, or create derivative works of it, or remove its attribution.

Answers the assistant generates for your visitors from your content are yours to use. A website we built for you is yours once paid in full, as described in section 9. We may reference your deployment in our portfolio and marketing unless you ask us not to.

16. Availability, maintenance, and changes

We run all of the infrastructure behind the service and the portal: hosting, security patches, platform and dependency updates, AI model updates, monitoring, and backups. We do this with commercially reasonable care and industry standard practices, and we may replace models, providers, or components with functionally equivalent ones as needed for performance, reliability, security, cost, or compliance. That is a commitment of effort, not a guarantee of results.

We aim to keep the service up but do not promise any uptime. It depends on third party providers, including Google Cloud, and may be interrupted for maintenance, outages, or capacity limits. We may temporarily suspend part or all of the service without notice when we reasonably believe it is necessary to deal with a security threat, abuse, a runaway cost spike, or a legal requirement, and we will restore it as soon as practical. We may change, add, or remove features. If we materially reduce what a paid plan does, you may cancel under section 14.

17. Disclaimers

The service and the portal are provided "as is" and "as available", without warranties of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose, title, and non infringement. We do not warrant that the service will be uninterrupted, secure, or error free, that the assistant's answers will be accurate or complete, or that safety screening will stop every manipulation attempt. We do not guarantee any business outcome: no promise of more revenue, leads, traffic, or rankings. Some jurisdictions do not allow certain disclaimers, so parts of this may not apply to you.

18. Limitation of liability

To the fullest extent permitted by law, we are not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, data, goodwill, or business opportunity, arising from or relating to the service or the portal, even if we were advised such damages were possible. This includes anything arising from an answer the assistant gave, including a manipulated one, and from the analytics report.

Our total aggregate liability for all claims relating to the service will not exceed the greater of (a) the amounts you actually paid us in the twelve months before the event giving rise to the claim, or (b) one hundred US dollars (US$100). For visitors who have paid us nothing, and for free demos, that cap is US$100.

Nothing here limits liability that cannot be limited by law, including liability for fraud or willful misconduct where the law does not allow it to be limited.

19. Indemnity

If you are a business using the service, you agree to indemnify and hold us harmless from claims, damages, and reasonable costs (including legal fees) arising from your website or its content (including a website we built to your direction, once you accepted it), the instructions you gave the agent, claims by your own customers or visitors about the assistant's answers, your breach of these terms, or your violation of anyone's rights or of the law. This does not apply to the extent a claim results from our own gross negligence or willful misconduct.

20. Governing law

These terms are governed by the laws of the State of California, without regard to its conflict of laws rules. The courts located in Riverside County, California have exclusive jurisdiction, and both parties consent to venue there. The service is intended for use in the United States. If any provision is unenforceable, the rest stays in force.

21. Changes and contact

We may update these terms and our policies as the service, technology, or the law evolves. For material changes we give at least 30 days notice through the portal or by email before they take effect, and changes are never retroactive. If a material change reduces what your plan gets you, you can cancel under section 14 before it takes effect. Continued use after the effective date means you accept the updated terms. We keep prior versions on record, so you can always see what you agreed to.

Questions: legal@findbusiness.ai. See also our Privacy Policy.